Yea! Well it’s still a little sad, but there is an end in sight to my problems. The technician FINALLY made it to the house Friday to figure out what was wrong. As it turns out as a long term customer, my equipment was so old they no longer carry parts to fix it. Oh yea! For my loyalty do I get a new system for free or anything? Of course not, but at least my friendly techician did tell me that I would be better off (financially) to actually cancel my entire account and then opening a new one. (Isn’t that the most retarded thing?) So I did so and he will be back to set me up with new equipment as a new customer on Thursday. So I guess I will be stuck to heading to the local coffee franchises for a few more days to bum off their free Internet, but soon I’ll be back in the blogosphere going strong. I miss everyone!
Tag Archives: hughesnet
RANTING TIME
I STILL DO NOT HAVE INTERNET!!! Oh yes! It is time for me to go ballistic. I can not believe that no one has contacted me yet! I’m LIVID! This is insane!! Yes, I miss my blogging…I feel as though I’m going through withdrawals from not just posting but from reading all of you out there that I love! I miss email as I now have like 2000 messages to go through!! I’m NOT HAPPY about this either. But it’s not that simple – there’s the fact that my gradebook is online so no accessing it from home. I’m the speech/debate coach and I need to be able to do research from this BUT I CAN’T DO IT AT HOME! And so much is blocked at work that I can’t do my enjoyable Internet stuff or my WORK RELATED Internet stuff from there. UGH!!!!! I AM HATING HUGHESNET MORE AND MORE BY THE DAY!!!!
NO INTERNET?! Lessons Learned
Today my Internet went out for several hours – actually the entire afternoon and into the evening tonight. Can you say aggravation? Oh yes! I was VERY annoyed for a while. I was right in the middle of multiple projects and for it to die was VERY frustrating. Now I should say that I didn’t immediately call tech support, and that is probably to blame for the hours of downtime, but I absolutely hate calling my tech support. I hoped it was a temporary thing that they would solve on their own time. I also just thought maybe my computer was acting stupid. It’s so out of date and probably needs to be replaced; however, I’m holding out on buying a new computer and even thinking of maybe just doing a cleanup/restore on my current machine and adding more laptop memory. But I’m a positive person, and I try to look for the positive in everything. So what did I gain from today.
First I gained super duper quality time with Cameron. I think sometimes my projects get too numerous. I come up with all these great ideas. I have all these great plans, but then the consume me, and I forget what’s around. Well I don’t forget, I Just don’t take advantage of time I could be spending with my girls. I frequently bring dinner to the computer, but not tonight. Today Cameron and I played crazy eights, cooked dinner together, read Sweet Valley kids, and watched The Food Challenge on the Food Network tonight where they were making Disney/Pixar cakes. This was after going and spending a couple hours with my grandmother and swimming. It was a great afternoon and evening. I feel pleasantly surprised. So today, I made a summer resolution. I will designate two back to back hours every day that the computer will be turned off (this will not be cooking time or shower time, it will be FAMILY time). So there was my silver lining today – a reminder of a lesson I already knew – that I LOVE spending time with my girls.
With that I was also reminded of another lesson I learned years ago (warning: going off on a tangent! I need to rant and rave!) that if I provide a service in the United States, my support team would be based in America and speaking English would be the first language of at least 90% of my employees!! This is why I put off calling tech support for hours. I always have a headache after dealing with the HughesNet technical support. I’m really not sure where they are based, but I assume they are not in the United States as I’ve NEVER called once in 8 years and had someone pick up the phone that did not have a foreign accent to their English. This is so frustrating! Every question he/she asks and every set of instructions, I have to ask them to repeat usually MULTIPLE times. Typically I have to repeat myself a couple of times too each time they do ask me a question. Is it too much to ask for a positive experience when you call for tech support? Apparently when it comes to my Internet service provider, Hughesnet, yes it is. But after this headache, I do have Internet service again so though it was a horrible experience, it did have a positive ending.